FAQ

Last updated: November 12, 2026

Where do you ship?

We ship within the United States. Standard shipping is free on all orders, with no minimum purchase.

When will my order arrive?

Processing takes 1–2 business days and standard transit is estimated at 3–5 business days after dispatch, for an estimated total of 4–7 business days. Processing and transit business days are Monday–Friday, excluding public holidays. The cutoff is 3:00 p.m. America/New_York; orders after cutoff begin processing the next business day. See our Shipping Policy for details.

How can I track an order?

Use the tracking link provided after dispatch when available. If you need assistance, contact us with your order number and the email used to order.

Can I return or exchange an item?

Request a return within 30 calendar days after delivery. Items must be unused, unwashed, in original condition and packaging with any tags. Contact us before returning. Exchanges are accepted subject to availability. See our Refund Policy for costs and instructions.

When are refunds processed?

Approved refunds are processed within 3–5 business days after receipt and inspection. Your bank or payment provider may take additional time to post the credit.

Can I cancel my order?

Contact us as soon as possible. Cancellation depends on processing status. After dispatch, use our return process.

What if my item is damaged or incorrect?

Contact us within 14 calendar days after delivery with your order number, issue details, and photographs. This request does not limit your rights under applicable law.

How should I care for kitchen tools?

Follow the specific care instructions on the product page. Hand wash wooden and bamboo pieces, dry promptly, and avoid soaking. Keep tool handles away from direct flame.

Hung Chong Imports
14 Bowery, New York, NY 10013, USA
Email: info@hungchongimports.com
Phone: +1 212-349-3392

Customer service hours (Eastern Time): Monday–Thursday, 10:00–18:00; Friday, closed; Saturday–Sunday, 10:00–18:00.