Shipping policy

Last updated: November 12, 2026

United States shipping

We ship online orders within the United States. Standard shipping is free on all orders, with no minimum purchase. We do not currently offer international shipping through this store.

Processing and order cutoff

Order processing takes 1–2 business days, Monday–Friday, excluding public holidays. The daily cutoff is 3:00 p.m. America/New_York (Eastern Time, observing daylight saving time). Orders received after the cutoff, on weekends, or on holidays enter processing on the next business day. These processing days are separate from our customer service opening hours.

Transit and delivery estimate

Standard transit is estimated at 3–5 business days after dispatch, Monday–Friday, excluding public holidays. The total estimate is 4–7 business days including processing. These are estimates, not guaranteed arrival dates. Severe weather, carrier interruptions, and address issues may cause delays. If a delay becomes known, we will provide available information.

Tracking and address details

Tracking information is provided when available after dispatch. Allow the carrier time to scan the parcel. Please check your delivery address carefully and contact us promptly if it needs correction. We will try to update an order before dispatch when possible. A special address or carrier restriction may require us to contact you before dispatch; if we cannot fulfill an order, we will notify you and refund any payment collected.

Delivery problems

If tracking is delayed, an item is missing, or a parcel arrives damaged, contact us with your order number and available details. We will review the shipment and help resolve the issue. For return instructions, see our Refund Policy.

Shipping origin and contact

Orders ship from the United States. Shipping and returns address:

Hung Chong Imports
14 Bowery, New York, NY 10013, USA
Email: info@hungchongimports.com
Phone: +1 212-349-3392

Customer service hours (Eastern Time): Monday–Thursday, 10:00–18:00; Friday, closed; Saturday–Sunday, 10:00–18:00.