Refund policy
Last updated: November 12, 2026
30-day return window
Contact us within 30 calendar days after delivery to request a return. Items must be unused, unwashed, in their original condition, and returned with their original packaging and any tags. Please include your order number and the item you wish to return.
How to return an item
Email info@hungchongimports.com before sending a return. We will provide return instructions. Our return address is Hung Chong Imports, 14 Bowery, New York, NY 10013, USA. Use a tracked shipping service and keep proof of posting. Please do not send returns to a manufacturer.
Return shipping and fees
For a change-of-mind return, the customer pays the return shipping cost. For a damaged, defective, or incorrect item caused by our error, we cover the return shipping cost and provide the appropriate shipping instructions. We do not charge a restocking fee.
Damaged, defective, or incorrect items
Please contact us within 14 calendar days after delivery with your order number, a description of the issue, and clear photographs so we can assess a replacement, return, or refund. This reporting request does not limit any rights available under applicable law.
Refunds
We inspect returned items when received. If your return is approved, we process the refund to the original payment method within 3–5 business days after receipt and inspection. Your bank or payment provider may require additional time to post the credit. If a return is not approved, we will explain the reason. Contact us if an expected refund has not appeared.
Exchanges and cancellations
Contact us before requesting an exchange. Exchanges are accepted subject to item availability; we will explain the return and replacement arrangements. Contact us as soon as possible to request cancellation. We can cancel an order before it is dispatched when its processing status permits; after dispatch, the return process applies.
Contact
Hung Chong Imports
14 Bowery, New York, NY 10013, USA
Email: info@hungchongimports.com
Phone: +1 212-349-3392
Customer service hours (Eastern Time): Monday–Thursday, 10:00–18:00; Friday, closed; Saturday–Sunday, 10:00–18:00.