Terms of service
Last updated: November 12, 2026
Using our store
These Terms of Service apply to purchases and use of hungchongimports.com, operated under the store name Hung Chong Imports. Please review product details and our Shipping, Refund, and Privacy Policies before ordering. The store is intended for adults able to enter a purchase agreement.
Products and information
Product pages describe the item, included pieces, material, color, and price. Natural materials may vary in grain and color, and screen settings can affect color display. Props and accessories are not included unless expressly listed. Follow the care and use guidance on each product page.
Orders, prices, and payment
Prices are in USD. Applicable taxes, if any, and the final order total are shown at checkout before payment. Standard United States shipping is free, with no minimum order. Available payment methods are displayed at checkout. An order confirmation acknowledges receipt; fulfillment is subject to successful payment and availability. If an error or fulfillment issue prevents us from completing an order, we will contact you, explain the issue, and refund any payment collected for the unfulfilled order. We do not charge additional amounts without your agreement.
Shipping, returns, and exchanges
Processing is 1–2 business days and standard transit is estimated at 3–5 business days after dispatch, for an estimated total of 4–7 business days. Please see the Shipping Policy for cutoff and business-day details. Return requests are accepted within 30 calendar days after delivery for unused, unwashed items in original condition and packaging. Approved refunds are processed within 3–5 business days after receipt and inspection; bank posting time is additional. Exchanges are accepted subject to availability after contacting us. Our Refund Policy explains return costs and cancellation requests.
Customer responsibilities
Provide accurate contact and delivery information. Do not use the store for unlawful activity, fraudulent orders, interference with site security, or infringement of others’ rights. Do not send sensitive payment information through ordinary email or the contact form.
Site content and third-party services
Store content and branding may not be reproduced for unauthorized commercial use. Our store uses Shopify and may link to other services. Those services may have separate terms and privacy practices. This store’s purchase obligations remain with Hung Chong Imports.
Applicable rights and limitations
Nothing in these terms excludes non-waivable consumer rights, remedies, or obligations under applicable law. To the extent permitted by law, we are not responsible for losses caused by misuse of products or events beyond reasonable control. Any limitation applies only where lawful and does not restrict rights that cannot be limited.
Changes and contact
We may update these terms for future use of the store. The terms applicable when an order is placed govern that order unless otherwise required by law.
Hung Chong Imports
14 Bowery, New York, NY 10013, USA
Email: info@hungchongimports.com
Phone: +1 212-349-3392
Customer service hours (Eastern Time): Monday–Thursday, 10:00–18:00; Friday, closed; Saturday–Sunday, 10:00–18:00.